Effective Date: Immediately
Last Updated: 11/21/25
Transcend Linguistix Institute (“we,” “us,” “our”) operates educational programs designed to train bilingual individuals to become professional interpreters and advance in the legal, medical, and community interpreting fields. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Thinkific-powered course platform and all related services.
By enrolling in any course, accessing our website, or interacting with our training systems—including AI-powered tools—you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you enroll, participate in coursework, or interact with our platform:
Personal Identification Information
Name
Email address
Phone number
Mailing/billing address
Payment Information
Payment details (such as credit/debit cards) are processed securely through third-party payment processors (Stripe, PayPal, or Thinkific Payments). We do not store or directly access full payment card numbers.
Course Participation & Academic Data
Course progress
Quiz results
Certificates
Uploaded assignments, audio recordings, video submissions
Interaction logs within AI-generated role-plays or assessments
Technical & Usage Data
IP address
Device information
Browser type
Usage patterns within Thinkific
Session activity, including AI-agent interactions
AI Interaction Data
If you engage with automated tools, agents, or role-play systems powered by:
MindStudio Agents
n8n automations
Growth Hub 365
GoHighLevel
…these tools may collect contextual interaction data to function correctly.
2. How We Use Your Information
We use your information to:
Provide access to your purchased courses
Track your learning progress
Manage assignments and submissions
Create AI-powered role plays and personalized training feedback
Support, troubleshoot, and improve our platform
Communicate important updates, training notices, and account-related messages
Send marketing emails or SMS messages (you may unsubscribe at any time)
Comply with legal or regulatory requirements
Boom! Every piece of data has a purpose — and it’s all about helping you grow as an interpreter.
3. Sharing Your Information
We may share limited data with trusted third-party service providers strictly for business operation purposes, including:
Thinkific (course hosting)
Stripe, PayPal, or Thinkific Payments (payment processing)
GoHighLevel & Growth Hub 365 (emails, SMS, social posting, CRM)
MindStudio & MindStudio Agents (AI role-play interactions)
n8n (automated workflows)
Analytics platforms such as Google Analytics or Meta Pixel
Cloud storage services
We never sell your information.
4. International Users (GDPR Notice)
If you reside in the European Economic Area, United Kingdom, or any country outside the U.S., you acknowledge that your data may be processed in the United States, where data protection laws may differ from your jurisdiction.
By using our services, you consent to this transfer.
5. Cookies & Tracking Technologies
We may use cookies, pixels, and similar tracking tools to improve site functionality, analyze user engagement, and personalize content. You may disable cookies, but certain platform features may not function properly.
6. Marketing Communications
By enrolling in our programs, you may receive:
Course updates
Training announcements
Promotional content
SMS reminders
Email sequences
You may opt out of marketing emails at any time by clicking “unsubscribe” in any message.
7. Data Retention
We retain all collected information for as long as your account remains active, and afterward as needed for:
Compliance
Legal obligations
Record-keeping
Accreditation or course verification purposes
We do not delete student data unless legally required.
8. Refund Policy
All sales are final.
No refunds are issued for any course, digital product, or membership offering.
9. Data Protection & Security
We implement industry-standard safeguards to protect your information, including:
Encrypted connections (HTTPS)
Restricted administrative access
Secure third-party payment gateways
Firewall and anti-abuse protocols
AI platform-specific safety measures
No online system is 100% secure, but we take all reasonable measures to protect your data.
10. Your Rights
Depending on your location, you may have rights to:
Access your data
Update or correct your information
Object to certain types of processing
Request portability of basic information
To submit a request, email us at:
11. Children’s Privacy
Our courses are intended for adults 18+.
We do not knowingly collect information from children under 13.
12. Contact Us
If you have questions about this Privacy Policy or your data, contact:
Transcend Linguistix Institute